Frequently Asked Questions

Everything you need to know about your MLO Shoes experience.

How do I determine the right shoe size for me?

We provide a detailed size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.

What is your return and exchange policy?

We offer a 30-day return and exchange window for all unworn footwear in its original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

Are MLO Shoes made from genuine leather?

Yes, we use premium, ethically sourced full-grain leather and high-quality textiles to ensure durability, breathability, and a luxury feel for every pair.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.